FAQ Questions
Are your technicians
certified?
Yes, all of our technicians
have been through computer
schooling and passed with
high marks. They are given
tests before they are hired
and during their employment
to ensure they are current
with the technology. Nerds
often take extra courses to
learn about new products and
new technology.
Are you licensed and
insured?
Yes we are and we and a
recent member of the Better
Business Bureau.
Why
Don't you have a store-front
or office so I can bring it
in?
We used to have a store
and hurricane Wilma kindly
removed the roof. We decided
that since we are on the
road most of the time
anyways it was a decision to
keep overhead down as the
cost of a storefront would
be reflected in our prices.
We do have an office but it
is not open to the public.
These decisions are why we
are less expensive than the
"other box retail company"
Do you stock computer
parts to sell?
Yes we keep the most common
parts in stock however we
are not a retail parts store
and there are 2 many part
possibilities. We order
parts as needed for our
clients. Usually we have a
part in 3-5 business days
once it has been ordered and
can be sent overnight for
faster service..
Do you stock computers to
sell?
We don’t usually stock
computers to sell, but we
can order you any type of
computer system you need.
Often we are able to offer
you a good deal depending on
what you need. It takes
about a few weeks for a new
computer to arrive. We load
the software on to the
computer for you and will
bring it to your house and
set it up for you as part of
the price.
Is there a warranty on
your services?
Yes there is, and If you are
not satisfied with your
computer, we will make you
satisfied. If the problem
you originally brought the
computer in for is still
causing you problems, we
will take the computer back
at no extra charge. But you
must call us immediately
after you receive your
computer and are having
problems, we cannot
guarantee for work more than
15 days on service, 1 year
depending on parts. If a
new problem shows up, you
will have to schedule
another service call to
repair the new problem. We
have no way of knowing what
is being done with your
computer in private thus we
can only use good judgment
and the 15 day rule can be
flexible.
Do you repair the
computer in my house or
office?
In some cases we can repair
your computer in your home
or office for an hourly fee
(see
rates). However, in
some cases, we need to bring
the computer to our store to
repair it. Nerds will then
deliver the computer to
you. This is a flat rate
fee and usually works out to
be more cost effective for
you. Most computers are
returned in 2 business days
(Monday-Friday). You can
also bring us your computer
to our store if you are
close enough, we do not
charge travel time.
* If you have not made a
backup of your data prior to
us doing any repairs it is
strongly advised to do so.
Not that we are negligent
but we can not take
responsibility for any loss
of data due to reason out of
our control such as viruses,
hard disc failure etc.
Is my information kept
private?
Yes always! all information on your
computer and on paper is
kept private. Nerds USA has
a strict privacy policy and
will not sell, rent, lease
or give any information to
any other party at any time.
This includes passwords to
email and other
account information
sometimes needed to repair a
problem.
Do you offer phone
support?
We offer phone support
free of charge to our
regular clients asking
simple questions regarding
computer issues. We do not
support phone calls
regarding information on how
to fix the computer yourself
as this is our main source
of business. If you are
looking for a remedy without
having paid service try
calling the manufacturer of
the product first.
Why are corporate rates more
than residential rates?
When a business is
dependant on technology they
usually require more
sophisticated hardware,
software and other
media, thus the training and
salaries required for our
techs is also more expensive
as is the skill level. It
also requires a faster
response time....and "time
is money" as they say.
Company Impostors:
Recently we have
discovered that many
companies with similar names
have started to crop out of
nowhere trying to pass as us
by using a company name that
tries to confuse the
customer with our
reputation. Our service
immediate, and reliable.
Make sure you know who you
are calling.
561-296-1155 or
561-296-1155 or if you have
any doubts, you can call the
better business bureau for
our report. |
DATA RECOVERY HOTLINE:
DIRECT: 561-296-1155 
